To qualify for the service level agreement compensation, you must meet the following requirements:
Service level agreement credit will be based on your monthly renewal price and the amount you get is listed below:
NOTE: Service level agreement credit cannot be withdrawn and can only be used for service renewal or purchasing another service.
Service level agreement credit will not be granted if the downtime is due to one of the following:
Technabyte reserves the right to reject the request of any service level agreement credit if there is not enough evidence to show that the downtime was caused by an issue from Technabyte or if there is a violation of any of our stated rules and conditions.